Shipping policy

Shipping Information

This information outlines the methods, costs, and delivery times for products purchased through the Reviviomask website, located at Via Butrinto 8.

  1. Shipping Areas

We ship throughout Europe.
Any territorial restrictions will be indicated during the checkout process.

  1. Order Processing Time

Orders are processed within 1–2 business days after payment is received.
Orders placed during weekends or public holidays will be processed on the next business day.

  1. Delivery Time

Estimated delivery time is approximately 1.5 weeks from shipment.
The times indicated are estimates and may vary due to circumstances beyond the seller’s control (e.g., courier delays or force majeure).

  1. Shipping Costs

Shipping is free for all orders.
The total shipping cost, if any, is always clearly shown before order confirmation.

  1. Couriers Used

Shipments are carried out via reliable couriers: GLS, BRT, DHL, UPS.
Once your order is shipped, you will receive a confirmation email with a tracking number, if available.

  1. Order Tracking

When available, customers can track their shipment status via the tracking link provided by the courier.

  1. Delivery and Responsibility

Customers are responsible for providing a correct and complete address.
In case of:

  • Incorrect or incomplete address
  • Recipient absent
  • Failure to collect

Any additional storage or reshipment costs will be borne by the customer.

  1. Damages or Missing Packages

Upon delivery, customers are advised to check:

  • That the number of packages is correct
  • That the packaging is intact

In case of issues (damaged or missing package), it is necessary to:

  1. International Shipments and Customs

For shipments outside the European Union, any customs duties, taxes, or import charges are the customer’s responsibility and are not dependent on the seller.

  1. Contact

For any shipping-related information, contact us at:

Email: assistenzareviviomask@gmail.com
Phone: +39 371 454 3666